Skip to main content
Tandridge District Council Logo
Subscribe My Tandridge Menu
  1. Home
  2. Housing
  3. Housing regulator inspection

Housing regulator inspection

Housing regulator judgement

In April 2024, new regulations for consumer standards were introduced for local authorities by the Regulator of Social Housing (RSH).  

These standards emphasise decent homes, tenant safety, tenant engagement and transparency and place a duty on landlords to highlight any areas of non-compliance to the Regulator. 

Earlier this year, the Council was inspected by the Regulator of Social Housing (RSH).

What grade have we been given?

We have been given a C4 rating which means the regulator has found serious failings in the way its housing is managed and fundamental changes need to be made. You can read the judgement on the GOV.uk website.

What happens now?  

We have developed an improvement plan to ensure we can make the changes needed. We will continue to have intensive engagement with RSH and will need to provide evidence that assures RSH sufficient change and progress is being made.  

What changes are we making? 

  • Reviewing compliance, systems and data and commissioning support to make improvements.  
  • Putting plans in place to increase tenant engagement.  
  • Undertaking a stock condition survey. 
  • Taking a more proactive approach to responsive repairs. 
  • Reviewing performance indicators and tenant satisfaction measures.  
  • Identifying more training and development for staff.  
  • Improving complaint handling.  

Help us to improve our housing services 

We want everyone to have a say in shaping our future, whether it’s sharing ideas, giving feedback, or working together to improve local services.  

We have a Residents’ Forum, which is an opportunity for all tenants and leaseholders to meet and discuss issues that affect everyone. 

Join the forum

Share your views in the Tenant Satisfaction Survey

The Regulator of Social Housing in England has introduced a set of 22 Tenant Satisfaction Measures to help assess landlord performance in delivering safe, high quality homes and services.  

We measure our performance using an annual Tenant Satisfaction Survey.  This is an opportunity for residents to share their views on how well we’re meeting their needs and delivering key services. This year's survey will launch later this year.

Background 

The consumer standards cover the following areas:  

Safety and quality: Are homes safe, warm, and well maintained? 

This takes into account:  

  • Stock quality 
  • Decency 
  • Health and Safety 
  • Repairs, maintenance and planned improvements 
  • Adaptations 

Transparency, influence and accountability standard: Can tenants raise concerns and influence decisions? 

This takes into account:  

  • Fairness and respect 
  • Diverse needs 
  • Engagement with tenants 
  • Information about landlord services 
  • Performance information 
  • Complaints 
  • Self-referral 

Neighbourhood and community standard: Does the landlord deal with issues like anti-social behaviour? 

This takes into account:  

  • Safety of shared spaces 
  • Local co-operation 
  • Anti-social behaviour and hate incidents 
  • Domestic abuse 

Tenancy standard: Is tenancy management fair and supportive? 

This takes into account:  

  • Allocations and lettings 
  • Tenancy sustainment and evictions 
  • Tenure 
  • Mutual exchange 

More details about the standards can be found on the government website. There is also an  easy read version of the standards. 

The Regulator of Social Housing publishes regulatory judgements to show how well a landlord is delivering its services compared to an agreed set of consumer standards. They provide a consumer grading from C1 to C4:

  • C1: Landlord is delivering the outcomes of the consumer standards. The landlord has demonstrated it identifies when issues occur and puts plans in place to remedy and minimise recurrence. 
  • C2: There are some weaknesses in the landlord delivering the outcomes of the consumer standards and improvement is needed. 
  • C3: There are serious failings in the landlord delivering the outcomes of the consumer standards and significant improvement is needed. 
  • C4: There are very serious failings in the landlord delivering the outcomes of the consumer standards. The landlord must make fundamental changes so improved outcomes are delivered. 

In April 2024, new regulations for consumer standards were introduced for local authorities by the Regulator of Social Housing (RSH).  

These standards emphasise decent homes, tenant safety, tenant engagement and transparency and place a duty on landlords to highlight any areas of non-compliance to the Regulator. 

Under the new standards, landlords need to: 

  • Ensure tenants are safe in their homes.
  • Listen to tenants’ complaints and respond promptly to put things right.
  • Be accountable to tenants and treat them with fairness and respect. 
  • Know more about the condition of every home and the needs of the people who live in them. 
  • Collect and use data effectively across a range of areas, including repairs. 

Following an expansion of its powers, from 1 April 2024, the regulator began carrying out regulatory inspections of social landlords. 

Footer Cloud Graphic